1 Introduction
Welcome to AD99's Privacy Policy. We believe that protecting each user's personal data is not merely a legal obligation — it is our ethical responsibility. As a platform trusted by millions of online gaming users in Bangladesh, AD99 handles every data point with the utmost care.
This Privacy Policy details what data is collected while using the AD99 platform, how that data is used, when it may be shared with third parties, and what rights you have over your own data. Reading this policy in full will give you a clear picture of how safe your data is at AD99.
By using AD99's website, mobile app, or any of our digital platforms, you are deemed to have accepted this Privacy Policy. If you do not agree with any part of it, please stop using the platform and contact our support team.
AD99's commitment: We never sell your personal data to third parties. Your data is used solely to improve our services, ensure security, and meet legal obligations.
2 What Data We Collect
AD99 collects different types of data for different purposes. A full breakdown is provided below:
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | KYC verification and age confirmation |
| Contact Information | Mobile Number, Email Address | Account communications and support |
| Financial Information | BKash/Nagad number, transaction history | Payment Processing |
| Device Information | IP address, browser, operating system | Security & Fraud Prevention |
| Gaming Data | Betting history, game session data | Service Improvement & Responsible Gaming |
| Cookie Data | Browsing patterns, preference settings | Delivering a Personalized Experience |
When you contact us via live chat or email, those conversation records are also retained for security purposes. However, full payment card numbers and CVV codes are never stored on AD99's servers.
3 How We Use Your Data
AD99 uses the data it collects for the following legitimate purposes:
- Account Management: Completing registration, securing login, and verifying your account.
- Payment Processing: Securely processing deposit, withdrawal, and refund transactions.
- Service Improvement: Analyzing user experience to further improve the gaming platform.
- Bonuses & Promotions: Sending relevant offers based on your gaming activity.
- Security: Detection of fraud, money laundering, and multiple accounts.
- Legal Obligations: Complying with directives from government or regulatory authorities.
- Responsible Gaming: Detecting excessive gaming patterns and sending timely alerts.
- Customer Support: Providing prompt and effective resolution to your queries and complaints.
AD99 never sells or rents your data to third parties for marketing purposes. You can unsubscribe from promotional emails or SMS at any time.
4 Sharing Information with Third Parties
AD99 may share your data with specific third parties under limited circumstances and strict contractual agreements. These circumstances are:
- Payment Gateway: Mobile banking providers such as bKash, Nagad, and Rocket receive the necessary information to process transactions.
- Game Software Provider: Live Casino and slots software partners may access gaming data.
- Law Enforcement: Data is disclosed in response to a court order or a lawful request from a government regulatory authority.
- Audit & Compliance: Data required for third-party auditors or regulatory verification purposes.
- Fraud Prevention Services: Specialist service providers for fraud prevention and anti-money laundering.
Whenever AD99 shares data with third parties, we ensure those parties adhere to our privacy standards. They are not permitted to share your information with anyone else.
5 Cookie Policy
AD99's website and app use cookies to enhance your browsing experience. Cookies are small text files stored on your device.
- Essential Cookies: Maintaining login sessions and storing security tokens — these cannot be disabled.
- Functional Cookies: Remembering your language preference, theme settings, and other personal preferences.
- Analytics Cookies: Statistics such as visitor counts and most-viewed pages.
- Marketing Cookies: For showing relevant ads — you can turn this off at any time.
You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.
6 Security Measures
AD99 uses industry-standard security technologies to protect your data. Key components of our security framework:
- 256-bit SSL/TLS Encryption: All data transfers occur through encrypted channels.
- Two-Factor Authentication (2FA): An additional layer of security for account logins.
- Real-Time Fraud Detection: Suspicious transactions are automatically detected and blocked.
- Data Center Security: Server firewall, anti-DDoS protection, and 24/7 monitoring.
- Regular Security Audits: Regular system audits conducted by third-party experts.
- Staff Training: Regular staff training on data protection practices.
That said, no system is 100% secure. If you notice any suspicious activity, please [email protected]. We will get back to you within 24 hours.
7 Your Rights
Under AD99's Privacy Policy, you have the following rights regarding your personal data:
Right to Access Your Data
You may request to know what personal data AD99 holds about you.
Right to Rectification
You can request corrections to any inaccurate or incomplete information.
Right to Erasure
You can request deletion of your data under certain conditions.
Right to Restrict Processing
You can request that we stop using your data for specific purposes.
Right to Data Portability
You may request a copy of your data in a portable format.
Right to Object
You can object to your data being used for marketing or profiling purposes.
To exercise these rights [email protected]. AD99 will respond within 30 business days.
8 Data Retention Period
AD99 does not retain your data longer than necessary. Typical retention periods:
- Active account data is retained for as long as the account remains active.
- Financial transaction records after account closure 5 Years are retained for legal compliance purposes.
- KYC documents after account closure 3 Years Remains stored.
- Customer Support Contact Records 2 Years are retained for.
- Cookies and browsing data for a maximum of 13 Months are automatically deleted thereafter.
9 Child Protection
AD99 takes a strict stance on child protection. Our platform is intended for users aged 18 and above only. We do not knowingly collect data from minors. If a parent or guardian discovers that their child has registered on AD99, please notify our support team immediately. We will promptly delete that account and all associated data.
Use of ad99 by anyone under 18 is strictly prohibited. If age verification fails, the account will be immediately suspended and all associated data will be deleted.
10 Policy Changes
AD99 reserves the right to update this Privacy Policy at any time. For significant changes, we will notify you through the following channels:
- A notice will be sent to your registered email address.
- Notifications will be displayed on the website and app.
- The "Last Updated" date at the top of the policy will be revised accordingly.
Continued use of the platform after any changes constitutes your acceptance of the updated policy. If you do not agree, please request account closure.
11 Contact
For any questions, complaints, or requests regarding our Privacy Policy, please contact our data protection team:
- Email: [email protected]
- Response Time: Within 72 Business Hours
- Live Chat: 24/7 Live Support Available
This Privacy Policy was last updated in January 2026. To view a previous version, please contact support.